Customer Service will be responsible to provide answer to customer needs through Chat, Email, pop up Chat and inbound call
Customer service able to assess customer's need and provide the answer that customer seek to achieve customer satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Can maintain the confidentiality of the company
Competency Requirement
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Proactive personality and self-motivator
Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
Proven to be organized, methodical, rigorous
Team player able to develop great relations with co-workers
Customer orientation and ability to adapt/response to different types of characters
Qualification Requirements
University graduate of all majors
Experienced in the field of customer service
Minimum 2 year experience in customer service
can make FAQs & phone scripts
formal computer training an advantage
proficient in relevant computer applications such as Google Spreadsheet, etc
Critical thinking
Accurate keyboard skills and proven ability to enter data at the required speed
Knowledge of correct spelling, grammar and punctuation
Knowledge of clerical and administrative procedures
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Bachelor
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.
country
eligibility
Indonesia
Indonesian Temporary Work Visa
Indonesian Citizen
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