Implementing behaviour tracker and analyzing user performance metrics
Handle and resolve customer complaints
Knowledge of how to apply customer segmentation strategy, metrics, and account planning to prioritize time spent with customers.
Provide customers with useful information and maintain their expectations
Do escalation and follow up to respective department regarding client’s feedback
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Bachelor's degree in Business Management
1
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
2
Work experience
- Bachelor's degree in marketing/economics/business with >2 years of account management experience (Fresh graduates are welcome)
- Excellent communication and listening skill, and good with negotiation
Work rights
The opportunity is available to applicants in any of the following categories.